HELPFUL TOPICS
If you have any questions or concerns, you can call 01491 875974 during weekdays from 9am - 5pm or any time at support@simplehuman.co.uk
After placing an order, you will receive an order confirmation email with your order number. As soon as your order ships, you will receive an email with your tracking number from FedEx. To track or add delivery preferences please use the FedEx app.
You will receive a tracking email from FedEx with your delivery reference and a link to the FedEx tracking website. You can choose whether to receive email or text notifications on your order's progress.
simplehuman members
Free delivery on all orders, just sign in during the checkout.
non-members
Delivery is £4.95 to any part of the UK.
Orders placed by 2pm Monday to Friday will be dispatched the same day. Orders placed after 2pm will be dispatched the next working day.
Your order will be delivered by FedEx on a next working day service.
During exceptionally busy periods, active promotions (such as Friends&Family or Black Friday), and on or one day before a UK bank holiday, orders may take longer to be delivered. Please allow additional delivery time if you place your order on or before one of these dates.
Addresses in Isle of Man, Isles of Scilly, Channel Islands, Scottish Highlands and Islands please allow 2-3 working days for delivery.
Please note: orders of a high quantity will be sent via a pallet delivery service and may take up to 3-5 working days.
Once you place an order, your item(s) are packed and shipped as quickly as possible. Because of this, orders cannot be modified. To enquire about changing or cancelling your order please get in touch with our team as soon as possible.
Simply create an account or login to view your orders that are available to cancel. If you do not love the product when it arrives, just follow our simple return process.
We accept PayPal, American Express, Discover, MasterCard, and Visa. Your card details are protected using PCI DSS v3.2 security standards.
Please sign up to our newsletter using the form at the bottom of the page and you will receive a 10% discount code via email.
We do not accept coupons or promotion codes from any third parties. Instead the simplehuman.co.uk experience is based on providing you with the newest and most complete selection of our products.
From time to time, we also like to show some simplehuman love for our customers! To never miss out on our special deals and offers, sign up in the footer below.