Frequently Asked Questions
You should have received tracking information via email with your tracking number and a timeframe for your delivery, if not please get in touch with our team to be sent your tracking information.
To make a warranty claim, simply head to our warranty page and fill in the form with your product registration number and photos of the defect.
Don’t worry if you didn’t register your product at the time of purchase, you can register it now on our warranty page.
To register a product simply click go to our warranty page and fill in the form. You will need to supply your product’s serial number, sku (the unique product code which you can find on our website under product information) and your proof of purchase.
Have a Simplehuman bin? Discover the perfect liner by finding which model your bin is or look underneath the lid for the liner code sticker.
Find what liner your bin needs
If you do not have a simplehuman bin, you can check liner measurements here. Please note that capacity alone is not enough information to ensure a good fit – you will need to measure the circumference and height of the bin. Once you think you have the correct size, please email support@simplehuman.co.uk with your name, address and preferred liner code so we can send you a sample to try.
All our products have their measurements displayed on their individual product page. Click on 'SPECS' to see the product dimensions image.
To be notified when a product is back in stock, visit the product page and select the ‘please notify me when it’s available’ link - enter your email address to be first to hear when we restock.
Need to return? No worries! Returns are hassle-free, you just need to email us some details.
Please note that returns are free within 45 days of purchase providing the product is unused and you have the original packing. Otherwise, please contact us on support@simplehuman.co.uk for assistance.
Yes - head to our product support page to find our replacement parts. Select your product and the available parts will be shown.
For non-members, delivery is charged at £4.95 per order.
If you become a member, you can enjoy the perk of free delivery, as well as access to member exclusives and more. Delivery fees are removed at checkout.
Sign up for free! To become a member click 'join us' or the link below. Never pay for delivery, get access to member exclusives and more.
New Customer? Welcome! Please sign up to our mailing list using the form at the bottom of the page and you will receive a 10% discount code via email.
Sorry to hear this! Please note discount codes cannot be combined nor used with any other offers. Codes received when registering a product are valid for 1 week and new customer codes are valid for 60 days.
Still think the code should work? Please email our customer support team at support@simplehuman.co.uk with your discount code and the item/s you'd like to purchase.
If you wish to order products from a different country, please select your country at the bottom of the page.
Within your Simplehuman account, go to "order history", and you'll be able to download an invoice for each purchase you've made.
Our tension arm paper towel holder and paper towel pumps are designed for use with paper towels with an inner tube at least 4cm wide and a maximum total roll width of 17cm.
Our wall mount paper towel holders are designed for use with paper towels with an inner tube at least 3cm wide and a maximum total roll width of 17cm.
Our liners are made from polyethylene (PE) plastic which is widely recyclable. This plastic is classed as low density polyethylene (LDPE) and has a recycling code of 4. If your local council does not collect this with your recycling, most larger supermarkets do.