We're happy to arrange a return for you. Please email support@simplehuman.co.uk and supply the information in the points below.
We aim to confirm your preferred collection date by the end of the day (Mon-Fri, 9am-5pm). Our customer support team will provide further instructions.
- If you want us to collect an item from you: Collection address and a contact telephone number (collections are made Monday to Friday between 9am and 5pm excluding bank holidays).
- If you’d rather drop at a collection shop (small items e.g. product part, liners, etc) Let us know and we’ll email you a DPD label so that you can drop it off at a collection shop.
- The reason for return.
- Your customer order number – you’ll find this in your confirmation email and on the paper despatch note which came with your order.
- What you’re returning
- Please provide the serial number from your product (not applicable to plastic bins, compact dishrack, shower caddys, compost caddy, laundry hamper and small accessories)
For the 2022 holiday season, returnable items purchased between 1st November and 30th November can be returned until 15th January 2023. Returnable items purchased after 1st Dec 2022 are subject to our regular 45-day return policy.
Please remember, items must be returned to us unused and in the original packaging within 45 days from the original date of purchase. Once we've received your item at simplehuman, we will gladly refund you in full using your original payment method.
Items purchased between 24th November and 2nd December 2024 can be returned up until, and including, 20th January 2025.
However, please remember, items must be returned to us unused and in the original packaging within 45 days from the original date of purchase. Once we've received your item at simplehuman, we will gladly refund you in full using your original payment method.
