Returns are on us!
We understand that sometimes a product might not be what you expected, that's why all returns to simplehuman ship free. This allows both you and us to easily track your returned item(s).
Returns are on us! We understand that (however unlikely) sometimes a product might not be what you expected, that's why all returns to simplehuman are collected free of charge. This allows both you and us to easily track your returned item(s).
We're happy to arrange a return for you. Please email support@simplehuman.co.uk and supply the information in the points below.
We aim to confirm your preferred collection date by the end of the day (Mon-Fri, 9am-5pm). Our customer support team will provide further instructions.
- If you want us to collect an item from you: Collection address and a contact telephone number (collections are made Monday to Friday between 9am and 5pm excluding bank holidays).
- If you’d rather drop at a collection shop (small items e.g. product part, liners, etc) Let us know and we’ll email you a DPD label so that you can drop it off at a collection shop.
- The reason for return.
- Your customer order number – you’ll find this in your confirmation email and on the paper despatch note which came with your order.
- What you’re returning
- Please provide the serial number from your product (not applicable to plastic bins, compact dishrack, shower caddys, compost caddy, laundry hamper and small accessories)
Please remember, items must be returned to us unused and in the original packaging within 45 days from the original date of purchase. Once we've received your item at Simplehuman, we will gladly refund you in full using your original payment method.
I'm sorry you've had a problem with your order! Please email our support team usingsupport@simplehuman.co.ukwith your order number and a photo showing what has been received and we will get this resolved for you.
Once we collect your product, it can take up to 10 working days (usually fewer) for the refund to appear in your original payment account. Refunds processed by PayPal may take longer.
If you would like to exchange an item, return the unused purchased product to us. In the meantime, you can immediately place another order for the item you want, or you can wait until we receive the returned item at simplehuman and credit your account.